Cancellation Policy & Salon Etiquette
Cancellations and Courtesy
Please note we require 24 hours’ notice for all cancellations, otherwise 50% of the total treatment price will be charged, either on that day or added to your next appointment with us. Cancellations should be made by calling us on 01603 660385 or by email at info@pampersbeautycentre.com.
If you choose not to turn up for your appointment this will also incur a no-show fee of 50% of the total treatment price. If you do continually not show up for your appointments booked in, we will then take a full deposit for your treatments booked in and you may be unable to book in for the future.
If you are more than 10 minutes late to your appointment we may have to reschedule your treatment, depending on your treatment length and/or if your appointment will end at the scheduled time. If we ourselves, for any reason, run over your appointment start time we will endeavour to carry out your full treatment length.
Prepaid Courses
Some treatments can be purchased in courses, however the full amount must be paid at the beginning of the course. Please note that we do not offer refunds for prepaid courses. We are happy to exchange it for another treatment or offer you money on your account with us, depending on the circumstances. The only exception to this is serious or long-term illness, confirmed by a medical certificate. You have a validity of 12 months from date of purchase, unless otherwise stated.
Deposits
We reserve the right to take a deposit for treatments booked in over £40 and/or 1 hour and over in treatment time. These deposits are non-refundable unless we ourselves cannot carry out the full treatment course due to machine fault etc.
Our Loyalty Points
Loyalty Points cannot be redeemed for cash, sold or transferred. Your Loyalty Points must not be transferred to a third party. Loyalty Points can only be redeemed on certain treatments. Your Loyalty Points cannot be used in conjunction with any other offer or discount or used as part payment towards a treatment. Pampers Beauty Centre reserves the right to, without notice:
- terminate the Loyalty Point scheme;
- decline to issue Loyalty Points;
- withdraw or cancel the Loyalty Points collected;
- alter or amend the terms & conditions of the Pampers Beauty Centre Loyalty Points.
Gift Vouchers
Gift Vouchers are non-refundable and are valid for 6 months from the purchase date and will not be accepted after the expiry date. Vouchers cannot be redeemed for cash, sold or transferred. Your Gift Voucher must be handed to the therapist or receptionist at the end of your treatment. We cannot accept voucher numbers over the phone etc. as a payment method, we need the physical copy for our records. You are not under obligation to use the full value of your voucher during one session. We cannot accept responsibility for lost, stolen or damaged Gift Vouchers. Gift Vouchers cannot be used to pay for treatments booked online.
Complaints
It is our objective to ensure that every client is delighted with the services and experience at Pampers Beauty Centre. However, we recognise that on occasion, errors can occur. If this does happen we will try our best to ensure that we make things right at the earliest opportunity. This procedure advises how to bring things to our attention if you are unhappy with the service you received.
We will ensure that all complaints are followed through, documented and, when appropriate, action taken to prevent a reoccurrence. The quickest and most effective way of resolving any problem is to bring it to our attention immediately. Please raise your concern with the therapist. They will listen carefully to your concerns and do what they can to correct any problems.
All complaints need to be documented in writing via email to info@pampersbeautycentre.com. Please provide as much detail as possible, including details of your treatment, date, time and nature of your complaint. Your complaint will be assessed and we aim to get back to you within 48 working hours of receiving your complaint in writing.
Price Alterations
Pampers Beauty Centre reserves the right to alter prices without prior notice.
Medical Conditions
Please inform your therapist of any medical condition, including pregnancy, prior to booking, as some treatments may not be appropriate for you.